All reservation requests will be evaluated and confirmed by Ithaca Homes.
There are no instant reservations.
Within 24 hours of the request, the user will receive an e-mail confirmation of availability with a link to proceed with the reservation.
Upon completion of the booking, the site will generate a contract that will be e-mailed to the customer.
The reservation will be considered confirmed when the deposit provided at the conclusion of the contract is credited to Ithaca’s bank account.
The properties are leased exclusively for residential use for tourism purposes for the purpose of allowing the tenant to stay for a short vacation period.
The number of guests allowed in the facility will be highlighted at the time of booking. The number of guests accepted at check-in may not differ from this.
If the need arises during the stay to increase the number of guests by occupying any unused rooms in the facility, this must be agreed with Ithaca in order to find a possible agreement on the economic plan.
A few days prior to arrival, guests will receive an email with directions on how to check in and check out and with the contact information of the person who will be the host.
At the time of check in, the person arranged will ask for the documents of all guests in order to be able to comply with all guest registration and tax payment procedures.
The guest will also be sent a House Book with useful information about the property and the location.
The House Book will also contain house rules that must be followed.
First deposit: 40% to be paid on the date of reservation entry (in case of time reservation more than 8 weeks from the beginning of the stay)
Balance: 60% to be paid by the eighth week prior to the date of stay.
The tenant will constitute in the hands of the landlord, paying it to ITACA in its capacity as its agent, a non-interest-bearing security deposit in the amount that varies depending on the structure booked, as a guarantee of the contractual obligations, a deposit that will be returned to the tenant party at the expiration of the contract, upon verification of the regular
fulfillment by the tenant party of its contractual obligations, and in particular that of not causing damage to the property and its contents. For stays booked for the period of August and Christmas holidays, deposit payment is expected to be made only and exclusively by credit card payment.
The tenant, before the stay begins, is granted the right to terminate this contract by sending e-mail to the other party at info@itacahomes.com.
The withdrawal will be accepted only after confirmation always by e-mail from Ithaca.
Upon written cancellation by the guest and subsequent confirmation by ITACA, no penalty will be withheld in case of cancellation in the first 48 hours after booking.
Ithaca will withhold a penalty of 40% of the total value of the reservation in case of cancellation from the forty-eighth hour and up to the eighth week prior to the beginning of the stay.
Ithaca will withhold a penalty of 60% of the reservation value in case of cancellation from the eighth week until the fourth week from the beginning of the stay.
Ithaca will withhold a penalty equal to 80% of the reservation value in case of cancellation from the third week from the beginning of the stay
Ithaca in case of no show by the guest on the day of the beginning of the stay will apply a penalty equal to 100% of the reservation value.
The tenant is prohibited from subletting or granting to third parties, even precariously and/or temporarily, the enjoyment of the property, under penalty of ipso jure termination of this contract.
Should the guests’ behavior be interpreted by ITACA as dangerous towards
the property, its contents, the staff or the guests themselves, ITACA reserves the right to terminate the contract,
by discontinuing the stay and retaining the deposit as a penalty, without prejudice to further damages. Any hostile attitude toward villa staff or service providers, if any, may be considered dangerous by ITACA, which may decide without consequence to terminate the contract or the provision of the ancillary service, discontinuing the individual service or stay with a view to protecting its employees. Conducting any illegal activity within the properties will lead to the immediate termination of the agreement between the parties with the withholding of the security deposit, any further damages may be demanded from the client due to even image damage resulting from the aforementioned.
At the time of booking, the number of guests allowed in the facility during the vacation will be highlighted: the number of guests accepted at check-in may not differ from this. Check-in, which may take place between 3 p.m. and 9 p.m., coincides with the registration of guests at the villa; no other guests are allowed inside the facility even during daylight hours unless agreed upon and accepted in advance by ITACA. If the need arises during the stay to increase the number of guests by occupying any unused rooms in the facility, this must be agreed upon with ITACA in order to find a possible agreement, including an economic plan.
Check-out must be done by 10 am. Any requests for early check-in and/or late check-out will be evaluated for the purpose of their acceptance and possible additional quotation by the landlord. The tenant acknowledges that the landlord undertakes to ensure the usability of the spaces to be rented and, should it fail even partially (e.g., due to damage or malfunction), to promptly notify ITACA and restore as soon as possible the conditions that allow the smooth continuation of the service.
The Tenant also acknowledges that the Landlord makes himself a guarantor of the state of the property and its compliance in every legal respect, and shall comply with the requirements of the Laws and regulations in force, both civil and fiscal, regarding the lease and contractual relations with the Guests/Landlords of the property, including the communications required by Law regarding the occupation of real estate.
The tenant acknowledges that ITACA is a company that offers information society services, also using software and applications of its own design and ownership, having as its object, among others, the promotion and management of real estate owned by third parties offered for short term rental, to which ancillary and complementary services rendered by third parties (e.g., bureaucratic/regulatory fulfillment, cleaning, cook, massage, tour guides, etc.) are to be added.
The tenant acknowledges and recognizes that the services rendered by ITACA to the landlord are to be considered as an obligation of means and not of result, so that ITACA undertakes to carry out the mandate with the diligence of a good family man.
The tenant acknowledges and recognizes that the landlord makes himself guarantor of the state of the property, for this purpose undertaking to take out ideona insurance policy for damage to property and / or persons, so that ITACA may not be held liable and is therefore understood to be exempt from any and all contractual and / or extra-contractual liability for direct and/or indirect damages, both with reference to emergent damage and loss of profit, suffered by it Tenant and/or third parties as a result of the Landlord’s negligent or wilful act or its failure to fulfill its contractual obligations to it Tenant.
The tenant also acknowledges that the ancillary services are not directly provided by ITACA but by third-party business partners, which have also been communicated to him or her for approval by separate document, so that he or she accepts that ITACA cannot be held liable for their possible breach of contract or commission by them of non-contractual torts.
Itaca S.r.l.
VAT NUMBER 11181220960
A Carisma Holding Company
Contact details